Unable to connect

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Frequently Asked Questions

Software abnormality

Data functionality failure

Abnormal step

Abnormal test

MySL service and BTSServer service exception resolution

If the MYSQL service starts normally but the BTSServer service fails to start, how should you proceed?
Cannot log in after installing the software

Solution 1: Check hardware connections.Ensure that the Ethernet cables between the Control unit, Tester, and switch are securely connected.
Precautions for connecting new and old equipment

Firstly, please confirm that the serial number of the newly purchased host computer or the auxiliary channel does not conflict with the serial numbers of existing old equipment.
Computer antivirus caused data to be unable to open

Solution 1: Recover data from the antivirus software quarantine area.Using 360 antivirus software as an example: Go to the Security Operations Center, then access the recoverable area.
Connect to the database failed

The database connection failure can be resolved through the following solutions.
No NDA data for this channel

Solution 1: Check if the hard disk is full, you need to clean up the hard disk space and end the processes that occupy memory.
Modifying the Control Unit sampling frequency

To modify the sampling frequency of the Control Unit, you first need to obtain the Control Unit's IP address.
Set computer IP

Open "Control Panel," click "Network and Internet." Access "Network and Sharing Center," and click "Change adapter settings."
Modify control unit IP address

Solution 1. Change the IP address of the control unit.
Change in conrtol unit number

If you observe a change in the conrtol unit number during testing, it might indicate a program error, and you should contact the after-sales department.
When mapping 10 devices, only 8 are displayed

The default mapping mode for the client is 1*8, which can be changed to the main channel default mapping 1*16 in the BTS software.
The device automatically disconnects and then automatically reconnects

Check if the network connection between the computer, switch, and the device is normal.

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