Software Function Failure

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Frequently Asked Questions

Software abnormality

Data functionality failure

Abnormal step

Abnormal test

Abnormal voltage & current

Abnormal channel (mapping)

Abnormality caused by power failure

Alarm

Automatic stop when rest

When the battery stops automatically during the set-aside process, it's possible that it's restricted by protection conditions. Modifying the protection conditions should resolve the issue.
Voltage & current cannot be stabilized

Solution 1: Check if the fixture has poor contact, readjust or replace the fixture as needed.
Solution 2: The equipment does not have a negative power supply, so it cannot be discharged to 0V, and constant current discharge at low voltage should be avoided. Please reset the test steps accordingly.
Solution 3: The issue may be caused by a faulty PIO board leading to the protection of the lower computer. It requires replacing the PIO board to restore communication. Please contact the after-sales department to resolve this problem.
Power outage caused box number confusion

Modify the equipment box number through the calibration software or box number modification software. It is not recommended to perform this operation on your own. Please contact the after-sales department for assistance.
Unable to start/continue after power outage

After power on, if the channels cannot start, it may be due to the device not being connected or the database mapping table being damaged.
Solution 1: Check the physical connection status of the device. First, check if the host computer has detected the lower computer. Once detected, the lower computer indicator light will be lit. Then, verify if a user has logged in.
Solution 2: Database repair is required. Use the script tool for database repair. Please contact the after-sales department for assistance with database repair.
Abnormal auxiliary channel sampling

We recommend sending it back for factory repair.
Abnormal status indicator

Regarding the accessory issue, we suggest purchasing the required components and then, under the guidance of the after-sales department, you can replace them yourself. Please note that the specific steps for replacement may vary depending on the different devices.
Channel protection prompts serial port error

Solution 1: Check whether the network cable/ethernet port connection is poor.
Solution 2: Power off for 20 minutes, then restart the device and computer.
Channels not displayed after power failure

Solution 1: End the channel status before power-off, and then restart the channel.
Solution 2: It may be caused by database damage, and a script is needed to repair the database. Please contact the after-sales department for database repair.
Channel connection failed

Solution 1. Shut down the equipment for 20 minutes, then restart both the equipment and the computer.
Solution 2. Upgrade the client-server, and format the control unit (upgrading the server and formatting the control unit may pose risks, it is recommended to contact the after-sales department for assistance).
Solution 3. It may be due to the channel stop time being too long, resulting in a channel continuation alarm. The control unit time synchronization has not been updated completely. After synchronization is completed, the channel continuation will return to normal.
Channels automatically stop

Clean up disk space or replace the SD card.
Channels cannot be started/stopped

First, check the physical connections of the equipment (network cable, fixture, flight plug and etc.).
If the inability to start/stop is caused by communication issues, then restart the equipment.
Mapping error, startup failure

Solution 1: Check if the network cable and port are well connected. Solution 2: Restart the host computer, change the boot sequence (start the lower computer before the host computer), and then remap.
Remapping correction plan: If the mapping is incorrect while the channel is in the running state and cannot be reset, first pause the channel, save the data, then right-click and select "Clear Flag," enter "Mapping Settings," right-click and select "Undo Current Channel," then remap the channel and save the mapping.
Solution 3: Modify the equipment box number through calibration software/box number modification software (please contact after-sales support to resolve the issue).

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