HOME FAQ Software Unable to connect

Computer antivirus caused data to be unable to open

Latest updated: Jan 03, 2024

Solution 1: Recover data from the antivirus software quarantine area.

Using 360 antivirus software as an example: Go to the Security Operations Center, then access the recoverable area. Select the files from the software installation directory, click "Recover Selected," and add them to the trusted area.

Solution 2: Re-export the NDA files.

Using BTS 8.0 as an example: Select the channel from which you need to re-export data, right-click, and choose "Save Data as NDA File."

Solution 3: Database corruption is preventing the software from opening. Database repair is required using a script tool. Please contact customer support for database repair.

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