FAQ is designed to assist users in swiftly resolving issues encountered during software installation, device usage, and testing processes. They ensure adherence to correct procedures, thus providing the most accurate measurement results possible.
Solution 1: Check if the network cable and port are well connected.
Solution 2: Restart the host computer, change the boot sequence (start the lower computer before the host computer), and then remap.
Remapping correction plan: If the mapping is incorrect while the channel is in the running state and cannot be reset, first pause the channel, save the data, then right-click and select "Clear Flag," enter "Mapping Settings," right-click and select "Undo Current Channel," then remap the channel and save the mapping.
Solution 3: Modify the equipment box number through calibration software/box number modification software (please contact after-sales support to resolve the issue).
